Shipping policy

Shipping & Delivery

When will my order be dispatched?

We know you want your Sole Mate ASAP. We aim to dispatch all orders within 24 hours of your order being placed.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

How long does shipping take within Australia?

All Australian orders are shipped via Australia Post. Once dispatched, orders will generally arrive within 2–4 business days, depending on your location.

Regional and remote areas may take a little longer, and delivery times may vary during peak periods or due to circumstances outside of our control.

How do I track my order?

Once your order is packed and on its way, you’ll receive a shipping confirmation email with your tracking details.

Please allow some time for tracking information to update after your parcel has been collected.

Do you ship internationally?

We are not shipping to countries outside Australia yet. If you'd like to enquire about an order, please email hello@solehalo.com and we'll do our best to help.

Can I change my shipping address after ordering?

Please double-check your delivery details before placing your order. If you notice an error, contact hello@solehalo.com as soon as possible.

Because we aim to dispatch orders within 24 hours, we cannot guarantee that an address can be changed once your order has entered processing or has been dispatched.

What happens if I enter the wrong address?

Customers are responsible for providing complete and accurate shipping information at checkout.

If your parcel is returned to Sole Halo because an incorrect or incomplete address was provided, additional shipping charges may apply if you would like the order resent. Please contact hello@solehalo.com and we’ll help where we can.

My tracking says delivered, but I can’t find my parcel. What should I do?

First, check around your property, mailbox or safe-drop location and with anyone else at the delivery address who may have accepted the parcel.

If you still can’t locate it, please contact the relevant carrier using your tracking information. You can also email hello@solehalo.com and our team will help you with the next steps.

What if my parcel is delayed?

Occasionally, delays can happen once an order leaves us due to postal networks, peak periods, weather, customs or other circumstances outside Sole Halo’s control.

If your parcel appears significantly delayed, contact us at hello@solehalo.com and we’ll help you look into it.

What if my order arrives damaged?

We’re sorry if your Sole Mate hasn’t arrived exactly as it should. Please email hello@solehalo.com with your order number, a description of the issue and clear photos of the product and packaging, and our team will assist you.