Refund policy

We do not offer refunds for change of mind. Refunds are only provided where a product is faulty, damaged, or incorrectly supplied, in accordance with Australian Consumer Law.

Change-of-mind returns may be accepted for store credit within 10 days of delivery, provided the product is unused, unopened and returned with original packaging intact. Return postage for change-of-mind returns is the customer's responsibility.

Where a product is faulty, damaged or incorrectly supplied, we will cover the cost of return postage and your rights under Australian Consumer Law are not limited by this policy.

For full details on returns, exchanges and how to start a return, visit our Returns page, or contact us at hello@solehalo.com.