Privacy policy

Last updated: August 2026

Sole Halo (“Sole Halo”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, communicate with us, subscribe to our marketing or otherwise interact with Sole Halo.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Sole Halo, we may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment and transaction information
  • Account information, if you create an account
  • Communications you send to us, including customer service enquiries
  • Marketing preferences
  • Reviews, survey responses or other information you choose to provide
  • Device, browser and IP information
  • Website activity, including pages viewed, products viewed and interactions with our website
  • Cookie and similar technology data

Payment information may be processed securely by third-party payment providers. Sole Halo does not necessarily receive or store your complete payment card details.

2. How We Collect Information

We may collect personal information directly from you when you:

  • Visit or use our website
  • Place an order
  • Create an account
  • Subscribe to emails, SMS or other marketing communications
  • Contact our customer service team
  • Enter a promotion, giveaway or competition
  • Submit a review or survey
  • Interact with Sole Halo through social media
  • Otherwise provide information directly to us

We may also automatically collect certain information through cookies, pixels, analytics tools and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver orders
  • Process payments and refunds
  • Communicate with you about your purchases
  • Provide customer service
  • Manage returns and other customer requests
  • Operate, maintain and improve our website
  • Personalise your shopping experience
  • Understand how customers interact with our website and products
  • Send marketing communications where permitted
  • Measure and improve advertising and marketing campaigns
  • Detect, investigate and prevent fraud or misuse
  • Maintain the security of our website and business
  • Comply with our legal, regulatory, accounting and taxation obligations
  • Establish, exercise or defend legal claims
  • Conduct legitimate business operations associated with Sole Halo

4. Ecommerce and Payment Processing

Our online store may be hosted and supported by third-party ecommerce providers, including Shopify.

These providers may process information required to operate our online store, facilitate transactions, provide website functionality and support the delivery of our services.

Payments may also be processed through third-party payment providers. Your information will be handled by those providers in accordance with their own privacy policies and security practices.

5. Marketing Communications

If you subscribe to Sole Halo marketing, we may use your contact details to send you information about products, launches, promotions, events, offers and other Sole Halo news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.

Where SMS marketing is offered, you may opt out using the instructions provided in the relevant message.

Opting out of marketing communications does not prevent us from sending necessary transactional or service communications relating to your orders or interactions with us.

6. Cookies and Analytics

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve customer experience and measure advertising performance.

These technologies may collect information about your device, browser, IP address and activity on our website.

We may use third-party analytics and advertising services, which may include services provided by platforms such as Google and Meta.

You may be able to manage cookies through your browser settings and, where available, through cookie preference controls on our website. Disabling certain cookies may affect website functionality.

7. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate Sole Halo, including:

  • Ecommerce and website providers
  • Payment processors
  • Warehousing, logistics, courier and fulfilment providers
  • Email and SMS marketing platforms
  • Customer service providers
  • Analytics and advertising providers
  • IT, cloud hosting and cybersecurity providers
  • Accountants, lawyers, insurers and professional advisers
  • Government authorities, regulators or law enforcement where required by law

We may also disclose or transfer information in connection with a proposed or completed merger, acquisition, financing, restructuring, sale or transfer of all or part of the Sole Halo business or its assets.

We do not sell personal information in the ordinary meaning of selling customer databases for money.

8. Overseas Disclosure

Some of the third-party platforms and service providers used by Sole Halo may operate or store information outside Australia.

As a result, personal information may be processed or stored in countries outside Australia, including where our ecommerce, technology, marketing, analytics, payment, cloud or logistics providers operate.

Where appropriate, we take reasonable steps to work with reputable service providers and protect personal information in accordance with applicable privacy requirements.

9. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission, electronic storage system or website can be guaranteed to be completely secure. You provide information electronically at your own risk.

10. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, maintain business and financial records, comply with legal obligations, resolve disputes and enforce agreements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.

11. Access and Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before processing certain requests.

In some circumstances, applicable law may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required.

12. Children’s Privacy

Our website and products are not directed specifically toward children.

We do not knowingly seek to collect personal information from children without appropriate consent where consent is required by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or services.

Sole Halo is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external services you use.

14. Privacy Complaints

If you have a question or concern about how Sole Halo handles your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to privacy enquiries or complaints.

If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection regulator in your jurisdiction.

15. International Customers

If you access or purchase from Sole Halo from outside Australia, additional privacy rights may apply depending on your location.

Where required by applicable privacy law, you may have rights relating to access, correction, deletion, restriction, objection, portability or withdrawal of consent.

These rights are subject to applicable legal requirements and exceptions.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, practices or legal obligations.

The latest version will be published on our website with the updated effective date.

17. Contact Us

For privacy enquiries, requests or complaints, please contact:

Sole Halo Customer Service
Email: hello@solehalo.com
Website: www.solehalo.com