Returns & Exchanges
We hope you love your Sole Halo order. However, if something isn't quite right, here's what you need to know.
Refunds
We do not offer refunds for change of mind. Refunds are only provided where a product is faulty, damaged, or incorrectly supplied, in accordance with Australian Consumer Law.
Store Credit
Change-of-mind returns may be accepted for store credit within 10 days of delivery, provided the product is unused, unopened and returned with all original packaging intact.
Return postage for change-of-mind returns is the customer's responsibility.
Faulty or Damaged Products
If your order arrives faulty or damaged, please email hello@solehalo.com with your order details, a brief description of the issue, and clear photos of the product and packaging.
Our team will review your request and get back to you as soon as possible. Where a product is faulty, damaged or incorrectly supplied, we will cover the cost of return postage, and your rights under Australian Consumer Law are not limited by this policy.